VPS

FAQ

Q：what should I do if I found the ip blocked by GFW?
A：If you found the ip blocked by GFW and the vps was bought within 24 hours, we can help change one, you can create a ticket to ask change it.

Q：what should I do if my IP blocked by GFW?
A：you need to create support ticket to order new IP

Q：I cancelled the vps, when can I get the refund?
A：we don’t have refund policy. If you cancelled, it cancelled, or you can create a ticket to ask recreate a vps.

Q：where to create the ticket？
A：https://cloud.colocrossing.com/submitticket.php

Q：what’s the port of the vps？
A：Linux port is 22 as default.